Dominica:

2025 Tourism Service Excellence Awards

The Tourism Service Excellence Awards (TSEA) is an initiative of the Discover Dominica Authority aimed at recognizing and celebrating outstanding service delivery and performance in Dominica’s tourism industry. The awards highlight individuals, businesses, and organizations that demonstrate a strong commitment to service excellence, innovation, sustainability, and the overall enhancement of the visitor experience.

The TSEA serves as a benchmark for quality and professionalism, inspiring tourism stakeholders to strive for continuous improvement and pride in the sector.

Award Categories:

Tourism Service Excellence Award
The Tourism Service Excellence Award recognizes Nature Island Standards of Excellence (NISE) certified individuals or organizations that consistently deliver outstanding service, create memorable experiences for visitors, and set industry benchmarks for quality and satisfaction.
Innovation in Tourism Award
The Innovation in Tourism Award recognizes creative approaches that transform the tourism industry, including new products, services, or technologies that enhance visitor engagement and address industry challenges. Nominees should demonstrate originality, measurable impact, and sustainability in their innovations.
Sustainable Tourism Champion Award
The Sustainable Tourism Champion award recognizes tourism initiatives that meaningfully contribute to local communities and preserve cultural heritage. The award honors those committed to sustainable tourism practices, focusing on environmental conservation, minimizing impacts, creating employment and fostering economic and social development that benefits local communities.
Community & Cultural Impact Award
The Community & Cultural Impact award recognizes individuals or entities that use tourism as a vehicle for community empowerment, cultural preservation, and social development. It recognizes programs or projects that integrate local people, promote authentic Dominican traditions, support local artisans or performers, and bring socio-economic benefits to communities.
Outstanding Tourism Experience Award
The Outstanding Tourism Experience Award recognizes an individual or organization offering a standout tourism product or experience that leaves a lasting impression on visitors. The experience should reflect high standards of quality, safety, and engagement, while being uniquely Dominican. It can include land, sea, or cultural adventures that resonate with visitors, contribute to positive reviews, and repeat visitation.
Tourism Lifetime Achievement Award
The Tourism Lifetime Achievement Award recognizes an individual who has demonstrated decades of outstanding commitment and contribution to the development of Dominica’s tourism sector. The recipient must have made a sustained and significant impact, influenced tourism policies or standards, mentored upcoming professionals, and been a role model in service excellence, innovation, or leadership.
People's Choice Tourism Champion 2025
This award is determined by public nomination and voting. It honors a tourism service provider who is widely loved and respected for their outstanding work and customer engagement. The recipient should be a community favorite who creates memorable experiences and has a strong, positive reputation across both local and visitor audiences.